Return Policy

Refund and Return Policy

Due to the perishable nature of live plants, we do not accept returns for change of mind or buyer’s remorse. However, we stand behind the quality of our plants and offer the following guarantee:

Healthy Arrival Guarantee All plants are inspected and hand-selected before shipping. We guarantee your plant will arrive in healthy, live condition.

If your plant arrives damaged or in poor condition:

• Contact us within 48 hours of delivery with your order number and clear photos showing the issue (including packaging if damaged).
• We will offer a replacement (subject to availability), store credit, or full refund at our discretion.

Exclusions

• No refunds or replacements after 48 hours of delivery.
• Issues caused by improper care after arrival (e.g., overwatering, incorrect light, or failure to acclimate) are not covered.
• We cannot guarantee long-term survival after delivery, as growing conditions vary by customer.

Cancellations Orders can be canceled within 24 hours of placement if they have not yet shipped. Contact us as soon as possible.

Refunds Refunds (where approved) will be issued to the original payment method within 5–7 business days. Store credit is often processed faster and preferred for faster resolution.

For any questions or concerns about your order, please reach out promptly. We’re here to help you succeed with your new plants.

Returns are sent to Monstera Houseplants,  4440 44th st North , St Petersburg, FL 33714

Last updated: July 2026